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Our Privacy Policy

At Purple Patch Child Therapy, we are committed to protecting the privacy and confidentiality of our clients and their families in relation to the information we collect. This Privacy Policy outlines the types of information we collect, how this information is stored, the purposes for which we collect, hold, use and disclose information, procedures for releasing files or treatment notes, and the practitioner’s rights to disclose or withhold files or treatment notes. This policy is prepared in accordance with the Privacy Act 1988 (Cth).

Information we may collect at Purple Patch Child Therapy

  • Details such as name, address, contact details and date of birth

  • Personal enquiries, including presenting concerns, symptoms and therapeutic goals

  • NDIS information, including NDIS number, plan details and plan manager information

  • Appointment and billing details (including card details for clients who have selected automatic payments)

  • Contact details of other practitioners or parties involved in your care team (e.g. social workers, schools)

  • Court orders, including but not limited to parenting agreements or family violence orders

  • Additional health information such as referrals, reports from other professionals, diagnoses, family history and prescriptions

  • Any other information reasonably necessary to provide our services

We may collect this information from:

  • You directly, via phone, face-to-face sessions, email, intake forms or our online enquiry form

  • A person responsible for you, such as a parent or legal guardian

  • A third party, where permitted or required under the Privacy Act 1988 (Cth) or other relevant law. This may include practitioners within your care team, specialists, schools or plan managers

Storage of information

Your information is stored securely using Halaxy which utilises encrypted servers. Access is restricted and protected by two-factor authentication.

You can view their privacy and security policies at the links below:

Purposes for collection, use and disclosure

We collect, hold, use and disclose personal information for the purposes of:

  • Providing therapeutic services

  • Communicating with you, a parent or legal guardian, or an approved third party regarding services provided

  • Consulting with professionals involved in your care, such as schools, allied health providers or social workers

  • Managing accounts and billing, including communication with NDIS plan managers and processing automatic payments

  • Responding to feedback or formal complaints

  • Advising clients of important updates or events related to our practice

Confidentiality and disclosure of information

All client information, including case records, is confidential, securely stored, and will only be disclosed under the following circumstances:

  • For individual or group supervision and professional development purposes. In these situations, identifying details are removed or altered to protect client confidentiality

  • Where the therapist determines there is a serious risk of harm to the client or another person

  • Where abuse is disclosed, or there are reasonable grounds to suspect a child has been abused, is at risk of abuse, ill-treatment, or exposure to psychologically harmful behaviour

  • Where disclosure is required by law, including by court order or under the Freedom of Information Act

  • Where written consent has been provided authorising communication with another professional, person or organisation

Practitioners aim to communicate openly and transparently with parents and caregivers about the therapeutic process and progress, while also respecting the child’s right to privacy. Practitioners retain professional discretion regarding the timing and extent of information shared, guided by the child’s best interests and therapeutic needs.

Changes to this Privacy Policy

Purple Patch Child Therapy reserves the right to update or amend this Privacy Policy at any time.

If you have questions about this Privacy Policy or wish to make a privacy-related complaint, please contact us in writing:

Sonya Skok or Anita Skok
Email: info@purplepatchchildtherapy.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Updated - 12 December, 2025